Thursday 21 April 2016

2016 Entrepreneur of the Year® competition entrant - Chris (Owner of We Clean It All)

Hard work and a passion for excellent customer service leads entrepreneur to success

For most entrepreneurs, the journey of entrepreneurship starts at the very bottom of the proverbial ladder. Yet, a keen eye for gaps in the market, coupled with willingness to learn and master every skill, climbing the ladder one step at a time comes naturally and with ease. This most certainly rang true for Christopher Kapanga, owner of Randburg based We Clean It All and a 2016 Entrepreneur of the Year® competition entrant, who embarked on his entrepreneurial journey at the tender age of 26.

Like many entrepreneurs, Kapanga grew tired of working for someone else’s vision. As he grew up with an entrepreneurial family, Kapanga always had a desire to become known for doing something great.
He describes himself as ‘street smart’ rather than ‘book smart’. “I was never a great student and found university difficult. I felt like a failure for not completing my studies, until one day I realised that life is what you make of it. Through my work experience I discovered that there was more I could offer once I understood what I excelled at, and I soon discovered that it was delivering on excellent customer service,” says Kapanga.
Having started his working career as a floor sales assistant at a large clothing retailer, Kapanga quickly learnt the importance of excellent customer service, and was swiftly promoted to supervisor. Soon after he was head hunted by Builders Warehouse, and in his position as a junior manager, he soon learnt that customer service was non-negotiable. In this role, he also enhanced his communication skills through his liaisons with suppliers, and realised he could in fact run his own business.
With the seed planted, Kapanga opted to enter the service industry and joined a carpet cleaning company as an area manager. It was during his five years with the company that his inspiration for growing a business increased, and which ultimately sparked his entrepreneurial journey.
“My then manager was very strict and had an eye on everything. He always knew who worked hard, who slacked, how much stock was on hand, how much petrol was in each van for example. His drive and determination to make his business succeed was what I admired most about him, and so I aimed to be just like him one day,” says Kapanga.
After starting to clean carpets over the weekends for extra money, Kapanga identified a gap in the market for high quality and reliable carpet cleaning services in households and with homeowners who continued to ask for additional cleaning services. He subsequently started his own carpet cleaning company, We Clean It All.
Kapanga says that he knew that delivering unrivalled customer service would set his business apart from competitors. “We don’t only provide a cleaning service to our clients, but also create a beneficial relationship by providing clients with long term advice and solutions for maintenance of their material goods.”
He pegs the first few months of 2008 (after launching his business) as the most challenging – struggling to attract and retain even two clients during the winter months, and having their pricing structure dictated to them by their biggest source of clients – the real estate agencies, many of whom took advantage of his business’ youth in the market.
Today, Kapanga can look back and smile at the growth his business has achieved over the past eight years. His services have broadened to include window cleaning, floor cleaning, post renovation cleaning and flood damage among other services. His staff complement has also increased significantly, with additional office and operational staff members. There are also new exciting projects on the cards which Kapanga hopes will bring the business to the forefront of delivering on-the-go services that will be easily accessible to future customers.
When asked what advice he would give budding entrepreneurs, Kapanga provides three top tips:
  1. Write all your business ideas down;
  2. Do it now: Don’t wait for the perfect time as it will never come. The know how to run the business only starts when you are in it;
  3. Hard work will make your business a success.
He also stresses that education is important. “While I may have struggled with formal education, I make sure to constantly surround myself with business-minded individuals by attending workshops, online education courses, networking events and business management seminars.
“I firmly believe that lessons are not only learned in the classroom. To succeed, you need to always be in the know, and this is why I strive to read as many books on entrepreneurial subjects and stay in touch with business owners and motivational speakers,” Kapanga concludes.
http://www.eoy.co.za/posts/hard-work-passion-excellent-customer-service-leads-entrepreneur-success-1553/ 

Wednesday 9 March 2016

Looking out for hygiene needs for preschools and crèches

We Clean It All has come up with packages that allow us to take care of all your hygiene needs why you focus on the children. Included in the package are:
  • 3 touch-free dispensers + refills and monthly maintenance
  • Food safe sanitizers
  • Kitchen hand paper towel dispensers with refills
  • Colour coded, micro fibre cloths
  • Cleaning chemicals for kitchen and common areas
  • 3 room fresheners
  • Collection and cleaning of rugs
  • Toilet paper supplies
Looking for additional cleaning services?  Contact us for an obligation free quotation by emailing info@wecleaniall.co.za and we will organise one of our consultants to take a tour of your facilities. 


Friday 6 November 2015

Getting couches machine wash clean

Treat your couch to be as good as new


Many clients tell us that they wish they could fit their couch in a washing machine to avoid the labour that goes into upholstery cleaning. On a daily basis your carpets and furniture encounter dust, dirt and allergens and yet only get cleaned unless you spot obvious stains. What we provide is deep upholstery cleaning which has the following benefits:
 
  • Safe for all types of fabrics
  • No sticky residue
  • Can see results immediately
  • Furniture dry and back in service in 30 minutes
  • No over wetting
  • Wet/dry cleans carpets, upholstery, drapes, office furniture, oriental rugs, fabric panels, lampshades,  etc
  • Rooms ready for use the same day
  • Won’t shrink or damage materials
We also supply and apply Scotchgard at an additional rate (fabric protector). 
Book Now

Friday 9 October 2015

Moving house messed my furniture

Taking some of the cleaning stress from moving house

We have come across many clients who are in the middle of moving homes; some are excited about moving into new developments that have taken months to complete.

When it comes to transporting furniture, a lot can happen between loading it into the truck, then off again at the final destination. Often we don't take into consideration the state of the moving van or other items rubbing off onto your furniture leading to visible marks, or worse oil spills on mattresses like in the pictures below.
Should this have happened to you or someone you know, feel free to contact We Clean It All to take care of your beloved furniture/ beddings.
Our Deep mattress cleaning service includes:
  • Deep cleaning
  • De-mite
  • Removal of odours
  • Removal of most stains

Monday 28 September 2015

Helping to keep germs away

Helping to keep germs away

Touch-free dispensers are an important innovation in hand hygiene as they help eliminate a common contact point where germs can be transferred. 

Why go with We Clean It All
  • We provide easy to install dispensers with batteries
  • You can choose to either purchase or rent a dispenser ( we deliver for free)
  • We supply you with refills and deliver them to your home
  • Portion control- unlike the bottles you purchase from stores, Touch Free dispensers also help manage costs because they reduce the likelihood that a person will pump the dispenser multiple times when they dispense product into their hand.
We have installed several dispensers for our clients who have introduced a baby into their homes already. Contact us to purchase yours today!

Monday 14 September 2015

We Do Floors

Whether you have a brand new floor you wish to maintain, or an ageing floor that you simply want to revive, We Clean It All can treat and maintain all types of flooring services including:

Hardwood / Softwood
Ceramic Floors
Tiled Floors
Slate / Marble

Many others 





Visit our website to find out more information about our services www.wecleanitall.co.za